Shipping Policy

Last updated: October 13, 2026

At DKMZone Global, we aim to make shipping clear and accessible for every customer. This policy explains how orders are processed, shipped, and tracked.

Order processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing may take longer during holidays, promotions, or periods of unusually high order volume. We’ll contact you if a significant delay affects your order.

Please check your shipping details carefully at checkout. If you need to correct an address, contact us as soon as possible. We can’t guarantee changes once an order has been packed or shipped.

Delivery times and destinations

Estimated delivery times depend on your location, the shipping option available at checkout, and the carrier. Delivery estimates begin after processing and are not guaranteed. Weather, customs checks, carrier delays, and other events outside our control may affect delivery.

Available destinations, shipping methods, costs, and estimates will be shown at checkout where possible. If your destination isn’t available, please contact us before placing an order.

Shipping costs

Shipping charges are calculated at checkout based on the destination, order, and available delivery options. Any free-shipping offer will show its eligibility requirements at checkout or in the offer terms.

Tracking

When tracking is available, we’ll send tracking details to the email address provided with your order once it ships. Tracking updates may take some time to appear. If you haven’t received tracking information after your order has shipped, contact us.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or customs fees. Unless checkout or local law says otherwise, these charges are the customer’s responsibility. Customs processing can also extend delivery times.

Delivery issues

If tracking shows a delivery problem, or your order hasn’t arrived within the estimated delivery window, please contact us with your order number. We’ll work with you and the carrier to investigate.

If an order arrives damaged or incomplete, contact us as soon as possible and include clear photos of the packaging and items, if you can. Please keep the packaging until the issue is resolved.

Accessibility and support

If you need help placing an order or have a question about delivery options, contact us. We’ll do our best to provide information in a format and manner that works for you.

Contact: [Add your customer-service email or contact-page link]

Policy updates

We may update this policy as our shipping options change. The version posted on this page applies to orders placed on or after its “Last updated” date.

Before publishing, replace the contact placeholder and confirm the processing times, destinations, fees, and delivery estimates match your actual operations.